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  • What Are Your Rates?
    Rates do not come in a "one size" fits all package. To ensure each passenger "Travels with Confidence" we plan services based on the logistics of each groups needs. This includes loading and unloading times, stops made to and from each destination, bus safe routes, and rest breaks if needed for our coach operators.
  • What Media Connectivity Options Does The Motorcoach Have?
    All of our Coaches are equipped with media conncetivity, including Bluetooth, DVD, Televisions, and public address systems. Not all of our Vans have Bluetooth connections. Just make sure you ask if this is something you are looking for.
  • What Are The Charging Options For Electronics?
    Each vehicle is equipped with charging plug-ins, or ports. Dont hesitate to ask the coach operator when onboard the coach where they are located.
  • Why Cant The Coach Operator Just Drive Around/ Or The Way We Told Them To Go?
    From time to time, passengers may be running early for their event. Our operators have specific designed routes that are approved for CDL vehicle transportation. This includes but is not limited to, railroad crossings, low overhangs, weight restricted roads and bridges, and small residential area roads. Just driving around puts, the coach operator, passengers, other on the road drivers, at risk for an unnecessary accident. The Coach Operator is responsible to ensure the safe operation of the vehicle at all times, any passenger coercing or demanding the coach operator to make unsafe operations may be removed from the coach.
  • How Many Hours Can We Reserve A Motorcoach Or A Bus?
    You can reserve a coach bus as long as you would like. However, at #RollerCoach comply with all Federal Motor Carrier Safety Administration Rules & Regulations. Our Coach Operators are not allowed to drive more than 10 hours a day, and cannot be on duty for more than 15 hours total per day. Once an Operator has obtained a minimum of 10 hours off duty, the clock resets and driving can resume. We currently have a (5) five hour minimum for all services, except airport transfers, and emergency services.
  • What Is Your Private Charter Cancellation Policy?
    We understand that things sometimes things just don't work out how they were planned. We allow cancellations up to 30 days prior to services, all payments collected minus the initial charter deposit, expenses that are non-reimbursable (such as event tickets or hotel deposits), and service fees for electronic transactions will be refunded. Within the 30 days of services, payment for services is non-refundable, any payment not collected will still be owed. Please see your contract for further information about our Cancellation Policy.
  • Can You Price Match Another Company?
    We always try to have reasonable and fair rates. In order to price match another company we will ask to see a copy of the quote from the company. Once we review all options, we may be able to meet or beat the quote. Please be mindful if there are additional changes to your reservation, there may be additional charges for mileage, fuel, etc., since they were not included in the original quote.
  • Can We Have Food & Beverages During Our Trip?
    We allow food & beverages onboard with a $250 Cash Cleaning Deposit. This is not an additional charge, however a way to ensure there is no excessive mess, damage, bodily fluid clean up, or unnecessary spills onboard the coach during services. If any instance listed above has happened the Coach Operator will keep the Cash Cleaning Deposit at the end of services.

CHARTER & TOUR POLICIES DOWNLOAD

Private Charter Policies & Terms

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