Frequently Asked Public Tour Questions
When are payments due?
Payments for single day tours are due at the time of reservation.
How many pieces of luggage can I bring?
We ask that all stored luggage be no more then 50 pounds. If your luggage is over weight there will be a fee per pound.
Can we bring food and drinks?
Yes! We encourge passengers to bring snacks and beverages. We do kindly ask that you dispose of any garbage, and ask for help cleaning up spills if applicable. Excessive mess, damage or spills from passenger(s) may result in a damage fee.
Can we smoke on board the coach?
No, smoking (of any kind) and including vaping is strictly prohibited onboard any commercial passenger vehicle, by federal law.
Can we use the restroom?
There are restrooms available on all of our coaches.
What is an "On Your Own" trip?
This kind trip allows you to be the judge of what you do. There are no pre-planned activities. So you can do whatever you'd like, we will just make sure you get there, and home safely.
Do we "tip" the servers for a meal that was included?
Roller Coach will always provide at least a 15% - 20% gratuity to servers for pre-planned meals. If you feel the service was exceptional to you, feel free to "tip" them more.
Does the driver need a gratuity?
Gratuities are always appreciated. For great service, and a safe ride it is nice to be recognized.
Frequently Asked Private Charter Questions
What are your Rates?
Rates do not come in a one size fits all package.
What Media connectivity options do your Coaches feature?
All of our Coaches are equipped with media conncetivity, including Bluetooth, DVD, Televisions, and public address systems.
What are the charging options for electronics?
Each vehicle is equipped with charging plug-ins, or ports. Dont hesitate to ask the coach operator when onboard the coach where they are located.
Why cant the Coach Operator just drive around/ or the way we told them to go?
From time to time, passengers may be running early for their event. Our operators have specific designed routes that are approved for CDL vehicle transportation. This includes but is not limited to, railroad crossings, low overhangs, weight restricted roads and bridges, and small residential roads.
How many hours can we reserve a coach?
We comply with all Federal Motor Carrier Saftey Administration Rules & Requlations.
What is your Private Charter Cancellation Policy?
We understand that things sometimes things just dont work out how they were planned.
Can you price match another company?
We always try to have reasonable and fair rates. In order to price match another company we will ask to see a copy of the quote from the company. Once we review all options we may be able to meet or beat the quote. Please be mindful if there are additional changes to your reservation, there may be additional charges for mileage, fuel, and personel, since they were not included in the original quote.
Can we have food & beverage onboard the coach?
We allow food & beverages onbard with a $250 Cash Cleaning Deposit. This is not an additional charge, however a way to ensure there is no excessive mess, damage, bodilyfuild clean up, or excessive spills onboard the coach during services. If any instance listed above has happened the Coach Operator will keep the Cash Cleaning Deposit at the end of services.